But regardless of where you interact with one, the backend functionality of a chatbot remains largely the same. Thus, these chatbots can be replicated beyond just websites, to Apps, Facebook pages and WhatsApp chats. Chatbots can range from Google Homes’ to automated text bots that you (usually) find at the bottom of websites (check ours out at the bottom right of the page □ ). What is a WhatsApp bot?īots are a colloquial shorthand used to describe Chatbots.Ĭhatbots are pieces of software used to replicate human conversation. We’ll ask and answer three questions in this post. Once you’ve allowed customers to start transacting, the next logical step is to give them someone to transact with. Suggested Reading: Empower Your Conversations With WhatsApp Pay This launch has already started to make a huge dent in the digital payment space and has intrigued dozens of customers and companies. With India being a huge supporter of UPI transactions and being home to 400 billion WhatsApp users, WhatsApp decided to finally launch WhatsApp Pay in India. WhatsApp uses India to beta test its most important launches and experiments. Kaarva runs its operations almost entirely using WhatsApp’s Business APIs from onboarding to cash transfer confirmations – everything’s done on WhatsApp.įor WhatsApp, India is the petri dish to the developed world. Fintech startup Kaarva built a WhatsApp Chatbot to generate, qualify and support over 100,000 customers. Companies follow customers onto platformsĨ0% of small businesses in India are already using the platform to connect with their customers and expand their business. Indians, young and old, poor and rich, urban and rural all use WhatsApp. Suggested Reading: SMS Vs WhatsApp: The Final Frontier This spread is also true across income groups. Socioeconomic trends would suggest similar numbers for iOS and Apple devices.Īnd although most of WhatsApp’s users come from urban areas, rural areas have recorded an increasing share of the app’s adoption. Nearly 95% of all Android devices in India have WhatsApp installed. Suggested Reading: All You Need To Know About WhatsApp Business Pricing In 2022 Towards the bottom, we find Japan, where the infiltration is just at 2% Growing from 28% to 64% now, India ranks 21st in the list, which shows how WhatsApp’s potential for continued success in India is limitless.Īccording to 2020 WhatsApp stats published by GlobalWebIndex, we can see that Kenya and South Africa lead the way with a massive market penetration of 97% and 96% respectively. Plus, WhatsApp’s market penetration for India has improved majorly in the past few years. Nearly 1 in every 5 WhatsApp users is from India. In the 3rd quarter of 2021, India constituted 32.6% of total WhatsApp downloads. WhatsApp has an estimated 487 million monthly active users in India. India is WhatsApp’s most important market. A WhatsApp Bot brings these two parties together in perfect harmony. This is the updated version of the post: WhatsApp Bot: A Guide for India in 2020.
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